Refund policy

Return & Refund Policy

Truegrip Last updated: [28/8 2026]

We want you to love your Truegrip golf glove. If something isn't right, here's how we handle returns and refunds.

1. Your Right to Cancel (14-Day Cooling-Off Period)

As a customer within the EU, you have the legal right to cancel your order within 14 days of receiving your item, without giving any reason.

To exercise this right, simply contact us at valdemar.skarberg@gmail.com within 14 days of delivery, stating that you wish to cancel your purchase.

Once you've notified us, you have a further 14 days to send the item back to us.

2. Return Conditions

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it
  • In its original packaging, with tags attached
  • Accompanied by proof of purchase (order number or receipt)

Items that are damaged, worn, or missing original packaging due to reasons not caused by us may not be eligible for a full refund.

3. How to Start a Return

  1. Email us at valdemar.skarberg@gmail.com with your order number and the reason for your return.
  2. We'll get back to you within 1–2 business days with return instructions and, if applicable, a return address.
  3. Please wait for our confirmation before sending anything back — this helps us process your return quickly and correctly.

4. Return Shipping

Since our products ship internationally, please note:

  • Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect (see Section 6).
  • We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item without tracking.
  • In some cases, for low-value items, we may issue a refund without requiring the item to be sent back — we'll let you know if this applies to your order.

5. Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to reflect the refund on your statement.

6. Damaged, Defective, or Incorrect Items

If your glove arrives damaged, defective, or isn't what you ordered, please contact us within 48 hours of delivery at valdemar.skarberg@gmail.com with:

  • Your order number
  • A photo of the item and its packaging

We'll cover the cost of return shipping in these cases and send a replacement or full refund, whichever you prefer — no need to worry about return shipping costs.

7. Exchanges (Size or Color)

Need a different size or color? The fastest way is to request a return for a refund and place a new order. If you're unsure about sizing, check our Size Guide on the product page before ordering, or contact us — we're happy to help you find the right fit.

8. Order Delays and Shipping Times

Please allow 2–4 weeks for delivery, as items ship directly from our supplier. If your order hasn't arrived within this window, contact us at valdemar.skarberg@gmail.com  and we'll look into it right away.

9. Contact Us

Questions about your return or refund? We're here to help.

📧 valdemar.skarberg@gmail.com

This policy applies to purchases made through Truegrip.se. It does not affect your statutory rights as a consumer under EU or Swedish consumer protection law.